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We respect your privacy, and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.
When you create an account on the Website, or use services via the Website, you may provide us with personal information (which means any information about an individual whose identity is apparent or can be reasonably ascertained from such information), such as your name, date of birth, gender, address, IP addresses, phone number, type of customer (private or business) and payment information. Requested information on the Website marked with an asterisk is mandatory. We are not able to process your order if you do not provide us with these mandatory details.
We use your personal information for the following purposes:
The third parties with whom we may need to share personal information to help us provide services and products to you and to run our Website are:
These parties may be located in the UK, other countries in the European Economic Area or elsewhere in the world. Different privacy laws may apply in these countries and you unambiguously agree to the transfer of personal information to these countries and parties. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws.
The transfer, storage and processing of data collected through the Website is secured by means of current, usual technical measures. We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
The personal information that you provide will be kept for as long as legally required or for as long as necessary to provide you with any requested services in accordance with applicable laws. We will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for the purposes set out above.
From time to time, we may send you information by e-mail regarding products of us and the HEINEKEN group companies that we perceive may be of interest to you. If, at any time, you no longer wish to receive any e-mails from us, you can unsubscribe at any time by using the unsubscribe function in each e-mail message or you can Contact Us.
The Website is not intended for use by individuals under the age of 18 (or the applicable legal age for consuming the products in question). We do not knowingly collect personal information from individuals under the age of 18.
You can request us to provide an overview of personal information we have of you and how we use it, or to correct such personal information if you think any of the personal information we hold about you is inaccurate. You also have a right, in certain circumstances, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data.
In relation to all of these rights, please write to us at the address below. Please note that we may request proof of identity. Please note that you can also delete personal information by de-activating your user account, however we will retain data where it is legally required for us to do so, which applies to sales administration.
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint.