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On the-sub.com we offer different delivery options. The delivery options, shipping times and costs offered during checkout may differ based on your specific shipping address and the items selected.
- Standard delivery: delivery within 3 to 6 working days when ordered before 4pm
- Express delivery: delivery within 1 to 5 working days when ordered before 4pm
- Pick up service: you can also pick up your order at the UPS Access Point you choose. This is possible with standard delivery timings.
- Delayed delivery: you can also choose for home delivery at the moment you choose (one week in advance)
In all cases, our partner UPS will do their best to get all orders as soon as possible delivered.
Delivery of the Products will only take place within the United Kingdom mainland (including Northern Ireland). Unfortunately we are unable to deliver to the Channel Islands, Kirkwall, Outer Hebrides, Isle of Man and Shetland and therefore unable to deliver to the following postal codes GY, KW, HS, IM and ZE.
If you order above £50 you will get free standard shipment. This means the order will be delivered within 3 to 6 working days. See below overview of all delivery options and delivery costs.
Please note that the minimum order value in the webshop is £15.
|
Total order value < £50 |
Total order value > £50 |
|
|
Standard delivery |
£ 5 |
free |
|
Express delivery |
£ 8.99 |
£ 3.99 |
|
Access point |
£ 5 |
£ 5 |
|
Sur-charged areas* |
+ £ 5 |
+ £ 5 |
You can cancel your order within 30 days after you receive the package. Any returned Products should be in a fully re-saleable condition, with exception of Products which are faulty. To cancel your order, you just need to let us know that you have decided to cancel. You can do this by:
1) Contacting us directly by phone: 08082083260 (free landline number) or 01616369230 (free mobile phone number).
2) Fill out the Cancellation Form and send it to our Customer Service team by e-mail contact@the-sub.co.uk.
Once we receive your cancellation our Customer Service team will contact you as soon as possible to arrange a UPS pickup service. No shipping costs are incurred by the customer.
Within 14 days from the day your return is confirmed by our Customer Service, you will be refunded the price paid for returned products. Please note we can only reimburse the purchase price to the bank account or credit card that was used to place the order.