Delivery & Returns

Shipping

The shipping times and costs offered during checkout may differ based on your specific shipping address and the items selected.

Delivery within 3 to 5 days when ordered before 3pm.

We will ship all orders from £50 on THE-SUB.COM for free! You are charged £5 for all orders under £50. Please note that the minimum order value in the webshop is £15.

	Total order value < £50	Total order value > £50
Standard delivery	£ 5	free
Sur-charged areas*	+ £ 5	+ £ 5

*From Low to High: AB37 to AB38, AB44 to AB45, AB53 to AB56, CA18 to CA27, HS1 to HS9, IM, IV14 to IV28, IV30 to IV32, IV36 to IV36, IV40 to IV56, IV7 to IV7, IV9 to IV12, KA27 to KA28, KW to KW, LA15 to LA23, PA20 to PA20, PA21 to PA38, PA41 to PA41, PA42 to PA49, PA60 to PA60, PA61 to PA78, PA80 to PA88, PH17 to PH26, PH30 to PH44, PH49 to PH50, TR21 to TR25, ZE

In all cases, our partner UPS will do their best to get all orders as soon as possible delivered. 

Delivery of the Products will only take place within the United Kingdom mainland (including Northern Ireland). Unfortunately we are unable to deliver to the Kirkwall, Outer Hebrides, Isle of Man and Shetland and therefore unable to deliver to the following postcodes KW, HS, IM and ZE.

 

Returns

You can cancel your order within 30 days after you receive the package. To cancel your order, you just need to let us know that you have decided to cancel. You can do this by:

1) Contacting us directly by phone: 08082083260 (free landline number) or 01616369230 (free mobile phone number).  

2) Fill out the Cancellation Form and send it to our Customer Service team by e-mail contact@the-sub.co.uk.

Once we receive your cancellation our Customer Service team will contact you as soon as possible to arrange a UPS pickup service. No shipping costs are incurred by the customer. 

If you would like to return the product(s) yourself, you can send the products to:

PFSweb
Attn: Heineken
Rue Bleriot(Louis) 5
B-4460 Grace-Hollogne
Belgium,

however you will be responsible for the costs of return.

Please note we can only reimburse the purchase price to the bank account or credit card that was used to buy THE SUB.